Something not working?
Email us and a person will reply. If there's a gig coming, say when in the subject line.
What helps us help you
- What you tapped and what happened, or the exact message on screen.
- The phone (iPhone, Android or browser) and the Mac's macOS and Logic versions.
- The Mac app's logs. Choose Show logs in the Setlist Remote menu and attach the file. It shows what the app was doing when things went wrong.
Common fixes
The phone says "Connecting to the Mac…" and doesn't stop
Check the phone is on the band's Wi-Fi and not mobile data, and that Setlist Remote is running in the Mac's menu bar.
Tapping a song does nothing in Logic
The marker was probably taught by tapping a song, which sends Stop and then the marker together, and Logic learns both notes as one trigger. Delete that assignment in Controller Assignments and teach it again from the Teach Logic screen.
The phone says "Update both"
The phone and the Mac are on different versions. Update the app on the phone and on the Mac to the same release.
The phone says it was removed on the Mac
Someone removed it from the paired phones list. Show a new pairing code on the Mac and scan it.
The watch says it can't reach the Mac
Check the Mac is on with Setlist Remote open, then on the watch go to Settings › Wi-Fi and join the band's router. If the watch asks to be set up again, it was removed on the Mac: tap Set up Apple Watch in the iPhone app.
More in the FAQ and the setup guides.